The Asian Banker

Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation
Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.

Mar 18, 2013 | Levina Lim

I. IntroductionThe Asian Banker held an interactive breakfast roundtable dialogue with various department heads of financial institutions in Malaysia. The purpose was to share The Asian Banker Research’s recent insights on business and technology imperatives within the banking business today. Issues and challenges faced in improving multi-channel customer experience were also discussed. II. Key Discussion Notes1. Core business and IT imperatives faced by banks2. Top priorities, key business drivers and…

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Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation
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