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Published March 18, 2013

Consistent customer experience across channels a key concern for Malaysia banks seeking regionalisation

Proceedings report from The Asian Banker Breakfast Roundtable Dialogue on the strategic technology and banking business imperatives of 2012.

Date: Mar 18, 2013
Author: Levina Lim
Categories: Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Innovation, Internet Banking, Mobile Banking, Retail Banking, Risk & Performance, Technology & Operations
Keywords: Channel Integration, Regionalisation, Customer Experience, Process Automation

I. IntroductionThe Asian Banker held an interactive breakfast roundtable dialogue with various department heads of financial institutions in Malaysia. The purpose was to…

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