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OCBC Bank’s digitalisation efforts helped deliver uninterrupted service to customers during COVID-19. It also provided various relief measures to help…
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China Construction Bank has identified green and sustainable finance as a foundation of its long-term development. Its chairman and executive director,…
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Siam Commercial Bank together with FIS implemented a future-proof payment hub to increase its processing capacity and quickly launch new products in the…
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Over the past seven years, LexinFintech has been committed to serving educated young professionals in China, a well-picked segment suited to its strengths…
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The bank curated a strong digital active client base but its low digital BankQuality score and a rise in customer complaints after its acquisition of Diamond…
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Lisa O’Connor, Head of Capital Markets Strategy at SWIFT discusses how the global provider of secure financial messaging services is delivering infrastructure…
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Despite fierce competition from its local South African peers and some Nigerian banks, Absa emerged as the Best Retail Bank in Africa
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Standard Chartered Ghana outperformed major local rivals such as Stanbic Bank and Fidelity Bank in areas such as digital, customer experience, and risk…
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Zhang Bin, chief information officer at Ping An Bank, discusses the bank’s digital transformation, the use of artificial intelligence (AI) to drive improvement…
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Li Yong, general manager of custody services at ICBC, discusses the development of its custody business in response to the fast-growing and changing asset…
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Siam Commercial Bank and IT partner FIS implemented a future-proof payment hub to increase processing capacity and shorten product development cycle. The…
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The bank captured growth opportunities in Indonesia by focusing on improving customer experience and creating innovative digital services
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The bank showed a robust financial position and consistent business performance despite unfavorable economic conditions by adhering to its “customer centricity”…
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Mambu’s Managing Director, APAC, Myles Bertrand, explains how traditional financial institutions can evolve to capitalise on the new era of digital banking.
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Wealth managers must acquire new capabilities to win in the “Smart Era” by collaborating with fintechs on broader use cases and application, by reinventing…
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Sri Lanka’s People’s Bank has worked on achieving notable operational efficiencies and enhanced customer engagement through an integrated digital banking…
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China CITIC Bank International redesigned its treasury and capital markets systems to improve operating efficiency, provide stronger risk management, address…
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Acknowledging the disconnect between available credit and the underserved small and medium enterprise (SME) market, the Development Bank of the Philippines…
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To alleviate customers from the hassles of banking, Security Bank launched a pro-customer product, shifted from being operations-centric to being sales-oriented,…
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China Merchants Bank utilised emerging new technologies - artificial intelligence, biometrics and big data, integrated with social media channels, with…
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Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised…
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Affin Bank Group and Moody's Analytics were awarded the Liquidity Risk Technology Implementation of the Year in Asia Pacific during The Asian Banker Risk…
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Cisco believes that the right digital strategy will pave way for a convenient, personalised and secure experience for banking customers through an omni-channel…
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As the financial services industry embraces digital transformation, it faces new cyber security challenges that require banks to adopt a holistic cyber…
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Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer…
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A panel of bank executives from India discuss their respective business models, future plans, key priorities and the outlook of the Indian banking industry…
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A panel of bank executives from India discuss their respective business models, future plans, key priorities and the outlook of the Indian banking industry…
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Bank of Beijing was awarded the Compliance Risk Technology Implementation of the Award in China during The Asian Banker Risk Management Awards Programme…
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Bank of Beijing was awarded the Best City Commercial Retail Bank in China during the Excellence in Retail Financial Services Awards Programme 2014.
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Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction.…
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People’s Bank Sri Lanka has undertaken a comprehensive and multi-pronged digital programme, achieving 80% digital onboarding, a strong uptake of its mobile…
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The Asian Banker tracks the work being done by leading technology decision makers in transforming their banks for the future. We maintain their profiles…
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China Citic Bank was awarded the Best Customer Relationship Management during The Asian Banker China Awards Programme 2013.