OCBC Bank’s digitalisation efforts helped deliver uninterrupted service to customers during COVID-19. It also provided various relief measures to help…
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China Construction Bank has identified green and sustainable finance as a foundation of its long-term development. Its chairman and executive director,…
Siam Commercial Bank together with FIS implemented a future-proof payment hub to increase its processing capacity and quickly launch new products in the…
Over the past seven years, LexinFintech has been committed to serving educated young professionals in China, a well-picked segment suited to its strengths…
The bank curated a strong digital active client base but its low digital BankQuality score and a rise in customer complaints after its acquisition of Diamond…
Lisa O’Connor, Head of Capital Markets Strategy at SWIFT discusses how the global provider of secure financial messaging services is delivering infrastructure…
Despite fierce competition from its local South African peers and some Nigerian banks, Absa emerged as the Best Retail Bank in Africa
Standard Chartered Ghana outperformed major local rivals such as Stanbic Bank and Fidelity Bank in areas such as digital, customer experience, and risk…
Zhang Bin, chief information officer at Ping An Bank, discusses the bank’s digital transformation, the use of artificial intelligence (AI) to drive improvement…
Li Yong, general manager of custody services at ICBC, discusses the development of its custody business in response to the fast-growing and changing asset…
Siam Commercial Bank and IT partner FIS implemented a future-proof payment hub to increase processing capacity and shorten product development cycle. The…
The bank captured growth opportunities in Indonesia by focusing on improving customer experience and creating innovative digital services
The bank showed a robust financial position and consistent business performance despite unfavorable economic conditions by adhering to its “customer centricity”…
Mambu’s Managing Director, APAC, Myles Bertrand, explains how traditional financial institutions can evolve to capitalise on the new era of digital banking.
Wealth managers must acquire new capabilities to win in the “Smart Era” by collaborating with fintechs on broader use cases and application, by reinventing…
Sri Lanka’s People’s Bank has worked on achieving notable operational efficiencies and enhanced customer engagement through an integrated digital banking…
China CITIC Bank International redesigned its treasury and capital markets systems to improve operating efficiency, provide stronger risk management, address…
Acknowledging the disconnect between available credit and the underserved small and medium enterprise (SME) market, the Development Bank of the Philippines…
To alleviate customers from the hassles of banking, Security Bank launched a pro-customer product, shifted from being operations-centric to being sales-oriented,…
China Merchants Bank utilised emerging new technologies - artificial intelligence, biometrics and big data, integrated with social media channels, with…
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised…
Affin Bank Group and Moody's Analytics were awarded the Liquidity Risk Technology Implementation of the Year in Asia Pacific during The Asian Banker Risk…
Cisco believes that the right digital strategy will pave way for a convenient, personalised and secure experience for banking customers through an omni-channel…
As the financial services industry embraces digital transformation, it faces new cyber security challenges that require banks to adopt a holistic cyber…
Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer…
A panel of bank executives from India discuss their respective business models, future plans, key priorities and the outlook of the Indian banking industry…
A panel of bank executives from India discuss their respective business models, future plans, key priorities and the outlook of the Indian banking industry…
Bank of Beijing was awarded the Compliance Risk Technology Implementation of the Award in China during The Asian Banker Risk Management Awards Programme…
Bank of Beijing was awarded the Best City Commercial Retail Bank in China during the Excellence in Retail Financial Services Awards Programme 2014.
Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction.…
People’s Bank Sri Lanka has undertaken a comprehensive and multi-pronged digital programme, achieving 80% digital onboarding, a strong uptake of its mobile…
The Asian Banker tracks the work being done by leading technology decision makers in transforming their banks for the future. We maintain their profiles…
China Citic Bank was awarded the Best Customer Relationship Management during The Asian Banker China Awards Programme 2013.
