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Issue No 154

The Excellence in Retail Financial Services Awards 2018


This year, we have developed a methodology to track, evaluate and rank financial institutions on the journey to transform themselves into highly competitive digital players. It assesses the preparedness of institutions to compete and win in the digital world. We have found that digital finance institutions possess diverse business and operating models, ranging from pure online/mobile only players to online-offline hybrids to collaborations with small agent networks to specialised units within more conventional banks.

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