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Data, Research Notes, Reports, Proceedings, Interviews, Analysis and Opinions

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Research Note
Making customer engagement count
Date: Aug 01, 2014   |   Author: Research
While banks have worked hard to regain customer trust in the past few years, seven out of ten are unable to convert the new-found goodwill into improved sales and top line growth.
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Proceedings Report
Technology and business integration towards customer centricity vital to growth
Date: Jul 23, 2014   |   Author: Research
Proceedings report from The Asian Banker’s Heads of Technology Luncheon held on 21st May 2014, discussing the competitive trends in building technology infrastructure for customer centricity.
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Proceedings Report
Performance outlook and red flags for Asian banks
Date: Jul 17, 2014   |   Author: Research
Proceedings report from The Asian Banker CRO dialogue, 20th May 2014, on findings from annual submissions to the risk management awards evaluation, risk profiles of Asian banks, and implementing risk culture in emerging markets.
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Foreign regulations landing on Asian soil: Case for a unified response
Date: Jul 17, 2014   |   Author: Sam Ahmed
Sam Ahmed, former sales head, collateral services APAC, Citi, questions the necessity of Dodd Frank and EMIR regulations for the well-being and growth of Asian markets.
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Malaysian banks enhance back end systems for regionalisation and prepare front end for digitisation
Date: Jul 16, 2014   |   Author: Neeti Aggarwal
Gurdev Singh, GM, Technology Innovation Services, IT Division, Hong Leong Bank, discusses the bank’s recent IT initiatives towards digitization and improving back-end systems, and their plans on managing IT costs.
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Proceedings Report
Competitive trends in technology implementation for digital optimisation and channel integration
Date: Jul 16, 2014   |   Author: Research
Proceedings report from The Asian Banker CIO luncheon dialogue, 20th May 2014, on successful IT initiatives, managing digital and mobile channel optimisation, aligning customer experience towards ‘Omni-channel’, and data and analytics trends.


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