Friday, 9 June 2023

Most Helpful Bank during COVID-19 in the Philippines and 10th in Asia Pacific

5 min read

By The Asian Banker

The winning bank was recognised by the consumers as the most-helpful bank during COVID-19, with the highest net promoter-based BankQuality Score of 101.25 in the Philippines. The bank spearheaded an online platform that consolidates information about different online scams and fraudulent activities to raise awareness among its consumers. The bank is also an active partner of Ingat Angat Tayong Lahat (Keep Safe Everyone) campaign to test, trace, and treat across the region, to build consumer confidence and champion empowered vigilance amid the pandemic. The Most Helpful Bank during COVID-19 in the Philippines and 10th in the Asia Pacific is Metrobank.


About The Asian Banker

The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The global research company has offices in Singapore, Malaysia, Hong Kong, Beijing and Dubai as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. Visit for details.

You may visit the Excellence in Retail Financial Services page at

For further information on the collaterals for winning banks, please contact:

Mr. Mobasher Zein Kazmi

Head of Research

Tel: (+61) 452 514 145

Email: [email protected]

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