Standard Chartered Bank, Greater China and North Asia awarded Best Regional Retail Business in Asia Pacific at The Asian Banker International Excellence in Retail Financial Services Awards 2019
- Standard Chartered Bank launched its chatbot product to promote customers experience
- The bank continued to explore innovation by many initiatives
- The bank focused on ATM upgrading to improve the retail products and services
Dubai,March 21st, 2019 - Standard Chartered Bank, Greater China and North Asiawas awarded Best Regional Retail Business in Asia Pacific at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st 2019.
Standing from left: David Gyori,Member, Excellence in Retail Financial Services Advisory Council; Wilson Chia, Member, Excellence in Retail Financial Services Advisory Council; Representative from Standard Chartered Bank; VarunSabhlok, Member, Excellence in Retail Financial Services Advisory Council
Standard Chartered Bank has launched its chatbot product to promote customers experience
The chatbot, named Stacy, was launched by Standard Chartered Bank to respond to clients’ banking questions through online and mobile channels at anytime. With the application of artificial-intelligence and augmented with natural-learning understanding, Stacy has been trained to answer over 400 banking questions, and learns through each interaction to fine-tune its capabilities. Clients can be benefited by receiving customised suggestions from mobile banking instead of crawling on the website. The chatbot served a wide range of response, covering banking products and plans, location of nearest branches, services via online banking etc.
The bank continued to explore innovation through many initiatives
The incubator, eXellerator was established by Standard Chartered Hong Kong to develop in many aspects, including data science, artificial intelligence (AI), cybersecurity and “banking make easy”.The lab provides participants with an open common area, project and training rooms, and a usability testing lab to solve problems and solve business. Moreover, the bank joined in some programs to incorporate into the community proactively, such as SuperCharger 3.0 program and Accenture FinLab Fintech Accelerator.
The bank focused on ATM upgrading to improve the retail products and services
Standard Chartered Bank has replaced 200 ATMs by the one fastest among jetco network in the region, aiming to create more efficient and convenient experience of using ATM. Some features were introduced, including voice navigation, customised transaction options and QR Cash to be launched. The voice navigation enables visually impaired customers to perform four major transactions via ATM, including cash withdrawal, balance enquiry, pin change and fund transfer, while the withdrawal option can be pre-set to shorten the processing time. The bank also introduced upcoming QR cash which allows customers to get cash from ATM directly by scanning a QR code instead of a physical ATM card. As such, the retail revenue growth rate has reached to 12% on year-on-year basis and the cost to income ratiohas been reduced by 300bps.
The International Excellence in Retail Financial Services programme is one of the most rigorous, prestigious and transparent awards programme for consumer financial services in the world. Covering all of the Asia Pacific, the Middle East and West Africa, the programme was instituted in in 2001 to recognise the pursuit of excellence amongst retail financial institutions.The programmeevaluates more than 300 banks and non-bank retail financial services players in more than 42 countries, via a rigorous audit-based approach.
About The Asian Banker International
The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing, and Dubai, as well as representatives in London, New York, and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website iswww.theasianbanker.com
You may visit the Excellence in Retail Financial Services Awards gallery at https://www.facebook.com/pg/TheAsianBanker/photos/?tab=album&album_id=10157080239284804
For further information on the collaterals for winning banks, please contact:
Mr. Alfred Labicassi
The Asian Banker