Best Productivity, Efficiency, and Automation Initiative goes to Commercial Bank of Ceylon

This initiative digitized and modernized the FX rate request process through the launch of an FX Portal, replacing the outdated and error-prone reliance on phone calls. Unique to the local market, the portal features a real-time web interface and is integrated with the bank’s payment hub via API for more streamlined and user-friendly access to FX rates. 

For achieving over an 85% improvement in turnaround time for FX rate requests, which eliminates 500-600 calls to the bank’s treasury, Best Productivity, Efficiency, and Automation Initiative goes to Commercial Bank of Ceylon for "Treasury FX Portal."