Friday, 14 June 2024

Best Payments Initiative - Kotak Mahindra Bank for “WhatsApp Bot Collections”

5 min read

By The Asian Banker

This winning initiative was built in partnership with a fintech to leverage the power of WhatsApp to drive a seamless collection journey within the chat application. Through a three-click payment experience, the bank is able to meet the needs of corporates offering subscription-based services or those that require recurring payment from end customers where collections need to be done on fixed frequency.

The initiative has resulted in corporates reducing the cost of collections significantly. For streamlining the entire collection processes for businesses, the Best Payments Initiative goes to Kotak Mahindra Bank for “WhatsApp Bot Collections”.

For full evaluation criteria and scorecard for Transaction Finance Awards, please visit



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