Best Digital-Banking Service - CIMB Niaga
The winning bank has successfully embraced the digital age, as evidenced by the rising number of affluent customers using its innovative OCTO platform for their financial needs. Its commitment to offering an unparalleled user experience (UI/UX) not only sets it apart from competitors but also cements its ambition to become Indonesia's leading digital banking app, even as it continues to broaden its range of services to various business sectors.
Boasting more than 3 million registered users on its online platform and a 45% share of digitally active retail customers in its total retail base, the bank saw digital sales account for 30% of its overall revenue. In addition to its digital prowess, CIMB Niaga's prudent approach to maintaining robust financial performance—including strong loan-to-deposit and CASA ratios—ensures its continued strength as a retail bank. The bank's digital capabilities, coupled with its ability to tap into Indonesia's emerging middle class, earned CIMB Niaga the award for Best Digital-Banking Service in Indonesia.