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Research, analysis and opinions from Research
The following in-depth research, analysis and opinion pieces by Research.

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Research Note
ING Direct Australia an exception in INGs struggling Asia Pacific region business
Date: Apr 10, 2014   |   Author: Research
Simplicity in product lines, quality in service, keep ING Direct Australia’s operating profitability high enabling it to maintain an even keep with commercial banks.
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Research Note
Asian banks rethink growth strategy
Date: Mar 28, 2014   |   Author: Research
While income has recovered since 2011, banks are facing a challenge to make the transition to become trusted advisors to an increasingly demanding clientele.
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Interviews
“If you make products simple, cost is greatly reduced”
Date: Mar 17, 2014   |   Author: Research
Anton Friend, treasurer at South Africa’s Capitec Bank discusses the bank’s core focus on retail, factors that allowed it to gain a foothold in the country, and the service model.
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Interviews
“We positioned ourselves at the beginning as a niche bank”
Date: Mar 14, 2014   |   Author: Research
Keshini Jayawardena, deputy general manager of Nations Trust’s retail and SME banking business discusses the banks’ focus on customer service and processing model.
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Research Note
Banks reach turning point; face potential asset quality deterioration
Date: Feb 28, 2014   |   Author: Research
Asian markets that have been buoyed by easy liquidity over the past few years have now to re-orientate to a world where the “music” of cheap money has virtually stopped.
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Proceedings Report
Proactive bank risk discovery take on increased importance
Date: Feb 26, 2014   |   Author: Research
Proceedings report from The Asian Banker’s Risk Management Dialogue 2014, on the key elements of an integrated risk management framework.
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Proceedings Report
Improved operational efficiencies and customer service a must for Malaysian banks
Date: Feb 26, 2014   |   Author: Research
Proceedings report from The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014, on the increasingly competitive retail banking landscape and associated challenges faced by Malaysian banks today.
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Research Note
Digitisation trend paves way forward for Indonesian banks' E-money efforts
Date: Dec 24, 2013   |   Author: Research
Large domestic banks such as Bank Central Asia, Bank Mandiri and CIMB Niaga expected to further drive digitisation of retail banking services and products in coming years.


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