Research NoteResearch Note,
Research Note,
United Overseas Bank (UOB) increased retail banking income contribution by 15% as the financial industry grapples with digital advancement. The bank leveraged…
Research NoteResearch Note,
Research Note,
The inaugural BankQuality™ Consumer Survey and Rankings interviewed 11,000 bank customers in 11 markets across the Asia Pacific region on their engagement,…
Editorialeditorial,
Editorial,
South Korea’s first digital-only bank Kakaobank (kakaobank) earned the top spot as the Most Helpful Bank in Asia Pacific during COVID-19 in the inaugural…
Kakaobank of South Korea has won the customer vote through its digital-only service to top APAC retail bank ranking
Research NoteResearch Note,
Research Note,
As cases of COVID-19 accelerate outside of China, affected countries have enacted relief policies with an estimated worth of $3 trillion to cushion the…
Research NoteResearch Note,
Research Note,
The Singapore banking industry has persevered through challenges in 2019 such as global growth coming under pressure due to geopolitical and trade tensions,…
Case StudyCase Study,
Case Study,
Singapore’s start-up economy and innovative financial system have cultivated the peer-to-peer lending industry in the country. With more players coming…
DatafilesDatafiles,
Datafiles,
Increased utilisation of financial technology is setting the stage for further digitisation of the Philippine’s consumer banking industry, which is slowly…
Co-publishedCo-published,
Co-published,
Acknowledging the disconnect between available credit and the underserved small and medium enterprise (SME) market, the Development Bank of the Philippines…
Co-publishedCo-published,
Co-published,
To alleviate customers from the hassles of banking, Security Bank launched a pro-customer product, shifted from being operations-centric to being sales-oriented,…
Case StudyCase Study,
Case Study,
FINTQ addresses the gap in financial access for Filipinos without credit qualifications and those in the rural areas through its cloud-based lending platform…
News AnalysisNews Analysis,
News Analysis,
With an increased focus on customer engagement and omnichannel experience, Alibaba integrated its ”New Retail” strategy to blur the boundaries between…