Panin Bank lights up its retail banking infrastructure
Ken Ng, head of retail banking at Indonesia’s Panin Bank, is leveraging IT to continue growing faster than the industry. January 30, 2012 | Peter HoflichIndonesia’s seventh-largest bank by assets according to The Asian Banker 500, Panin Bank, has been on an eight-year journey to transform from a wholesale bank to a full service bank that includes a retail and commercial bank. It has tripled its branches to 441 and opened centres for mortgages, car loans and SME service, and introducing priority banking RMs and personal bankers. From 2003 when it was the 11th-largest bank by assets in Indonesia, the number of customers nearly eight times to just under one million, CASA deposits moved to 6th place from 11th, deposits grew to 7th place from 12th, and home loans grew to 4th place from 10th. Please login to read the complete article. If you already have an account, you can login now or subscribe/register.
Categories: Branch Banking, Channels, Core Banking, Data & Analytics, FSI Customer Relationship Management , Payments, Retail Banking, Technology & OperationsBranch Banking,Channels,Core Banking,Data & Analytics,FSI Customer Relationship Management ,Payments,retail,technology, Branch Banking,Channels,Core Banking,Data & Analytics,FSI Customer Relationship Management ,Payments,Retail Banking,Technology & Operations, Keywords:Ken Ng, Panin Bank, ANZ, CRM, KPIs, Fiserv Ken Ng, Panin Bank, ANZ, CRM, KPIs, Fiserv
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