Banking in Brief
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Our research and analysis on Channels
The following in-depth pieces represent our archive of research and analysis on Channels.
Relationship-focus advantage drives banks to integrate CRM with mobile platform
Date: Jun 10, 2013Proceedings report from The Asian Banker teleconsultation session, "Customer engagement in the new digital and mobile enabled world” on key focus areas and trends in multichannel digital banking.
Categories: Branch Banking, Channels, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Innovation, Mobile Banking, Retail Banking, Technology & Operations
Keywords: CRM, Digital Banking, Branch Innovation, Tan Su Kia, ABN AMRO, Albert M. Visscher, Microsoft Dynamics, MAS, HKMA, Big Data
Chinese banks refine retail banking strategies to better capture target market
Date: Jun 03, 2013Proceedings report from The Asian Banker's China International Banking Convention 2013, on channel innovation and the changing payment landscape in China and Asia Pacific.
Categories: Channels, Customer Centricity, Mobile Banking, Regulation, Retail Banking, Risk and Regulation, SME Banking, Technology & Operations, Trade Finance, Transaction Banking
Keywords: CBRC, China Minsheng Bank, China Bohai Bank, Baoshang Bank, Shanghai Pudong Bank, Wincor Nixdorf, First Data, Tata Group, Accenture, Wolters Kluwer
Chinese banks enhancing direct banking channels to cater to increased demand
Date: May 22, 2013Although 60% of domestic banking customers are shifting to more direct banking methods, most would still want access to physical branches.
Author: Baron Laudermilk
Categories: Channels, China, Direct Banking, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: China Merchants Bank, ICBC, China Minsheng Bank, Bank of Beijing
Rapid smartphone adoption fuels China’s online retail market boom
Date: May 21, 2013Total transaction volume in China's mobile shopping market is projected to reach $36.84b, a 140-fold increase from 2010.
Author: Lalitha Sivanesan
Categories: Channels, China, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: Online Shopping, Tmall, Amazon, Social Media
Wipro Technologies targets Asia Pacific loan origination market with new Lend Value suite
Date: May 21, 2013Suresh Raman, Asia Pacific & Japan banking group head at Wipro Technologies explains how the company offers both a differentiated product and service for lending technologies.
Author: Carol Wheatcroft
Categories: Channels, Customer Centricity, Technology & Operations
Keywords: Wipro Technologies, Suresh Raman, Narayan Bharadwaj, Wipro Gallager Solutions, Loan Origination, Systems Integration
Shift in consumer behavioural patterns affecting banks’ Big Data usage
Date: May 15, 2013Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.
Author: Magessan Raj
Categories: Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Singapore, Technology & Operations
Keywords: Big Data, DBS, Customer Experience
Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific
Date: May 14, 2013Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Asian Banker Summit 2013, Bank Mashreq, CCB, Bank Resona, UBS, Big Data, SBI, OCBC, UK Payments Council, mPesa
Asian banks keen on pursuing analytics-driven marketing initiatives across channels
Date: May 08, 2013Tapping into high-performance analytics and sentiment analysis the next frontier for banks ready to take the leap.
Author: Levina Lim
Categories: Australia, Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Hong Kong, Indonesia, Singapore, Taiwan, Technology & Operations, UAE
Keywords: Real-Time Analytics, CBA, Bank Mashreq, Sentiment Analysis, Big Data, ICICI Bank, Citibank, LBD, OCBC, HSBC, ANZ