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Our research and analysis on Channels
The following in-depth pieces represent our archive of research and analysis on Channels.
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Interviews
Interview transcript: Nadeem Syed, CEO, Misys
Date: Apr 22, 2014   |   Author: Nadeem Syed
Nadeem Syed, CEO, Misys, talks about their transformation to a software company, partners being a channel to growth, and benefits of product flexibility.
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Proceedings Report
Improved operational efficiencies and customer service a must for Malaysian banks
Date: Feb 26, 2014   |   Author: Research
Proceedings report from The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014, on the increasingly competitive retail banking landscape and associated challenges faced by Malaysian banks today.
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Interviews
“Banks need better tools to more effectively develop business with their customers”
Date: Jan 27, 2014   |   Author: Neeti Aggarwal
Peter Scott, general manager, Asia Pacific, Avaloq, discusses challenges facing private banking and wealth management businesses in the region as they seek to expand their portfolios.
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Research Note
Digitisation trend paves way forward for Indonesian banks' E-money efforts
Date: Dec 24, 2013   |   Author: Research
Large domestic banks such as Bank Central Asia, Bank Mandiri and CIMB Niaga expected to further drive digitisation of retail banking services and products in coming years.
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Proceedings Report
Data visualisation crucial to banks’ customer retention capabilities
Date: Dec 19, 2013   |   Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Applying data visualisation for better customer insight and engagement’, on the evolution of mobile banking in Asia.
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Research Note
Mobile banking in India to overtake internet banking over the next five years?
Date: Dec 17, 2013   |   Author: Research
Increased internet usage on the mobile platform and availability of smartphones across various price points expected to spur mobile banking in the country.
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Proceedings Report
Banks need to turn digital channels into revenue generators
Date: Dec 12, 2013   |   Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Changing expectations of bank customers’, on the need to align customer banking experience in branches and on digital channels.
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Proceedings Report
Banks need to turn digital channels into revenue generators
Date: Dec 12, 2013   |   Author: Research
Proceedings report from The Asian Banker’s teleconsultation session ‘Changing expectations of bank customers’, on the need to align customer banking experience in branches and on digital channels.

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