The Asian Banker | Article Sort By Category

The Asian Banker Corporate Page

Banking in Brief

Our quick news roundups:

Monday Morning Perspectives

For latest by topics:

Results Watch

Westpac posts profit of $363m for 1H 2013

JP Morgan Chase reports Q1 2013 net income of $6.5b

Citi posts net income of $3.8b for Q1 2013

CBA posts profit of $3.68b for 1H 2013

Current Publication

Read | Subscribe | Past Issues

Other Commentators
We Follow

We follow bloggers who provide alternative, meaningful, serious and sometimes irreverent insights into the industry

For general views, Emmanuel Daniel, BankStocks.com, The FS Club
For subject matter experts, On Mobile Payments, Mobile Money
For the interesting and irreverent, visit The Epicurean Dealmaker
Other useful resources

Our research and analysis on Channels
The following in-depth pieces represent our archive of research and analysis on Channels.

Proceedings Report

Relationship-focus advantage drives banks to integrate CRM with mobile platform

Date: Jun 10, 2013
Author: Research
Categories: Branch Banking, Channels, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Innovation, Mobile Banking, Retail Banking, Technology & Operations
Keywords: CRM, Digital Banking, Branch Innovation, Tan Su Kia, ABN AMRO, Albert M. Visscher, Microsoft Dynamics, MAS, HKMA, Big Data

Proceedings report from The Asian Banker teleconsultation session, "Customer engagement in the new digital and mobile enabled world” on key focus areas and trends in multichannel digital banking.

Proceedings Report

Chinese banks refine retail banking strategies to better capture target market

Date: Jun 03, 2013
Author: Research
Categories: Channels, Customer Centricity, Mobile Banking, Regulation, Retail Banking, Risk and Regulation, SME Banking, Technology & Operations, Trade Finance, Transaction Banking
Keywords: CBRC, China Minsheng Bank, China Bohai Bank, Baoshang Bank, Shanghai Pudong Bank, Wincor Nixdorf, First Data, Tata Group, Accenture, Wolters Kluwer

Proceedings report from The Asian Banker's China International Banking Convention 2013, on channel innovation and the changing payment landscape in China and Asia Pacific.

Research Note

Chinese banks enhancing direct banking channels to cater to increased demand

Date: May 22, 2013
Author: Baron Laudermilk
Categories: Channels, China, Direct Banking, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: China Merchants Bank, ICBC, China Minsheng Bank, Bank of Beijing

Although 60% of domestic banking customers are shifting to more direct banking methods, most would still want access to physical branches.

News Analysis

Rapid smartphone adoption fuels China’s online retail market boom

Date: May 21, 2013
Author: Lalitha Sivanesan
Categories: Channels, China, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: Online Shopping, Tmall, Amazon, Social Media

Total transaction volume in China's mobile shopping market is projected to reach $36.84b, a 140-fold increase from 2010.

Interviews

Wipro Technologies targets Asia Pacific loan origination market with new Lend Value suite

Date: May 21, 2013
Author: Carol Wheatcroft
Categories: Channels, Customer Centricity, Technology & Operations
Keywords: Wipro Technologies, Suresh Raman, Narayan Bharadwaj, Wipro Gallager Solutions, Loan Origination, Systems Integration

Suresh Raman, Asia Pacific & Japan banking group head at Wipro Technologies explains how the company offers both a differentiated product and service for lending technologies.

Opinion

Shift in consumer behavioural patterns affecting banks’ Big Data usage

Date: May 15, 2013
Author: Magessan Raj
Categories: Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Singapore, Technology & Operations
Keywords: Big Data, DBS, Customer Experience

Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.

Proceedings Report

Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific

Date: May 14, 2013
Author: Research
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Asian Banker Summit 2013, Bank Mashreq, CCB, Bank Resona, UBS, Big Data, SBI, OCBC, UK Payments Council, mPesa

Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.

Survey