Banking in Brief
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Our research and analysis on Technology & Operations
The following in-depth pieces represent our archive of research and analysis on Technology & Operations.
Chinese banks enhancing direct banking channels to cater to increased demand
Date: May 22, 2013Although 60% of domestic banking customers are shifting to more direct banking methods, most would still want access to physical branches.
Author: Baron Laudermilk
Categories: Channels, China, Direct Banking, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: China Merchants Bank, ICBC, China Minsheng Bank, Bank of Beijing
Rapid smartphone adoption fuels China’s online retail market boom
Date: May 21, 2013Total transaction volume in China's mobile shopping market is projected to reach $36.84b, a 140-fold increase from 2010.
Author: Lalitha Sivanesan
Categories: Channels, China, Internet Banking, Mobile Banking, Retail Banking, Technology & Operations
Keywords: Online Shopping, Tmall, Amazon, Social Media
Wipro Technologies targets Asia Pacific loan origination market with new Lend Value suite
Date: May 21, 2013Suresh Raman, Asia Pacific & Japan banking group head at Wipro Technologies explains how the company offers both a differentiated product and service for lending technologies.
Author: Carol Wheatcroft
Categories: Channels, Customer Centricity, Technology & Operations
Keywords: Wipro Technologies, Suresh Raman, Narayan Bharadwaj, Wipro Gallager Solutions, Loan Origination, Systems Integration
Financial institutions need to take extra caution as digital crimes show tremendous spike
Date: May 16, 2013With two Middle Eastern banks hit for $45m in a recent heist, banks will be well-advised to double security efforts to stay one step ahead of persistent cyber crooks.
Author: Wendy Weng
Categories: Operational Risk & Security, Technology & Operations
Keywords: RAKBANK, Bank of Muscat, Loretta Lynch, Cyber Security
Shift in consumer behavioural patterns affecting banks’ Big Data usage
Date: May 15, 2013Banks will need to better direct the appropriate promotions, deals or product options to customers in line with their past habits, if they are to turn an average customer into a loyal one.
Author: Magessan Raj
Categories: Channels, Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Singapore, Technology & Operations
Keywords: Big Data, DBS, Customer Experience
Cathay United Bank remodels data warehouse to facilitate a single version of truth
Date: May 14, 2013The bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, Operational Risk & Security, Risk & Performance, Technology & Operations
Keywords: Asian Banker Summit 2013, Cathay United Bank, Teradata, MDM, CRM, Data Security, Disaster Recovery
Customer centricity, accessibility and analytics key consumer channel trends in Asia Pacific
Date: May 14, 2013Proceedings report from the Technology Decision Makers Conference 2013, held in conjunction with The Asian Banker Summit 2013 on new strategies in bank channels, distribution, and customer management.
Categories: Channels, Core Banking, Customer Centricity, Data & Analytics, Data Management, Innovation, Mobile Banking, Operational Risk & Security, Retail Banking, Technology & Operations
Keywords: Asian Banker Summit 2013, Bank Mashreq, CCB, Bank Resona, UBS, Big Data, SBI, OCBC, UK Payments Council, mPesa
Key drivers behind Chinese banks going international
Date: May 10, 2013Proceedings report from The Asian Banker’s dialogue on "Building the International Presence of Chinese Banks" on key factors affecting the competitiveness of Chinese banks in a global environment.
Categories: China, Customer Centricity, Innovation, Rmb, Technology & Operations, Trade Finance, Transaction Banking
Keywords: ICBC, Rmb Internationalisation, Bank of China, China Construction Bank, China Merchants Bank, Agricultural Bank of China, China Minsheng Bank