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Our research and analysis on Retail Banking
The following in-depth pieces represent our archive of research and analysis on Retail Banking.
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Interview transcript: Nadeem Syed, CEO, Misys
Date: Apr 22, 2014   |   Author: Nadeem Syed
Nadeem Syed, CEO, Misys, talks about their transformation to a software company, partners being a channel to growth, and benefits of product flexibility.
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Getting enterprises and customers on the same planet
Date: Apr 15, 2014   |   Author: Satish Menon
Satish Menon, former global head of digital strategy, ANZ, discusses bridging the link between customer and bank.
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Interview transcript: Stephen Koseff, CEO, Investec
Date: Apr 14, 2014   |   Author: Stephen Koseff
Stephen Koseff, CEO, Investec, talks about corporate financing, investments in technology, and building human capital.
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Research Note
ING Direct Australia an exception in INGs struggling Asia Pacific region business
Date: Apr 10, 2014   |   Author: Research
Simplicity in product lines, quality in service, keep ING Direct Australia’s operating profitability high enabling it to maintain an even keep with commercial banks.
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News Analysis
More than 100 top retail banking delegates join FutureBank Australia Innovation Tour
Date: Apr 02, 2014   |   Author: Timothy Shim
The Asian Banker's FutureBank Australia Innovation Tour 2014 held in Sydney focused on demonstrating how to leverage technology to transform businesses, improving service and enhancing customer relations.
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Research Note
Asian banks rethink growth strategy
Date: Mar 28, 2014   |   Author: Research
While income has recovered since 2011, banks are facing a challenge to make the transition to become trusted advisors to an increasingly demanding clientele.
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“If you make products simple, cost is greatly reduced”
Date: Mar 17, 2014   |   Author: Research
Anton Friend, treasurer at South Africa’s Capitec Bank discusses the bank’s core focus on retail, factors that allowed it to gain a foothold in the country, and the service model.
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“We positioned ourselves at the beginning as a niche bank”
Date: Mar 14, 2014   |   Author: Research
Keshini Jayawardena, deputy general manager of Nations Trust’s retail and SME banking business discusses the banks’ focus on customer service and processing model.

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