Our research and analysis on Retail Banking
The following in-depth pieces represent our archive of research and analysis on Retail Banking.
Getting enterprises and customers on the same planet
Date: Apr 15, 2014 | Author: Satish Menon
Satish Menon, former global head of digital strategy, ANZ, discusses bridging the link between customer and bank.
Interview transcript: Stephen Koseff, CEO, Investec
Date: Apr 14, 2014 | Author: Stephen Koseff
Stephen Koseff, CEO, Investec, talks about corporate financing, investments in technology, and building human capital.
ING Direct Australia an exception in INGs struggling Asia Pacific region business
Date: Apr 10, 2014 | Author: Research
Simplicity in product lines, quality in service, keep ING Direct Australia’s operating profitability high enabling it to maintain an even keep with commercial banks.
More than 100 top retail banking delegates join FutureBank Australia Innovation Tour
Date: Apr 02, 2014 | Author: Timothy Shim
The Asian Banker's FutureBank Australia Innovation Tour 2014 held in Sydney focused on demonstrating how to leverage technology to transform businesses, improving service and enhancing customer relations.
“If you make products simple, cost is greatly reduced”
Date: Mar 17, 2014 | Author: Research
Anton Friend, treasurer at South Africa’s Capitec Bank discusses the bank’s core focus on retail, factors that allowed it to gain a foothold in the country, and the service model.
“We positioned ourselves at the beginning as a niche bank”
Date: Mar 14, 2014 | Author: Research
Keshini Jayawardena, deputy general manager of Nations Trust’s retail and SME banking business discusses the banks’ focus on customer service and processing model.
Improved operational efficiencies and customer service a must for Malaysian banks
Date: Feb 26, 2014 | Author: Research
Proceedings report from The Asian Banker’s Malaysia Heads of Retail Banking Dialogue 2014, on the increasingly competitive retail banking landscape and associated challenges faced by Malaysian banks today.