Our archives on CRM
Asia Pacific banks explore interactional services to drive retail banking efforts
Date: Jul 23, 2013 | Author: ResearchBanks are looking to enhance analytical capabilities and improve customer relationships in a more digitally-enabled environment.
Relationship-focus advantage drives banks to integrate CRM with mobile platform
Date: Jun 10, 2013 | Author: ResearchProceedings report from The Asian Banker teleconsultation session, "Customer engagement in the new digital and mobile enabled world” on key focus areas and trends in multichannel digital banking.
DBS streamlines customer experience across key markets through pan-regional CRM platform
Date: May 30, 2013 | Author: Levina LimThe bank rolled-out a regional CRM platform with rationalised and standardised business functionalities in Taiwan, China, India, Hong Kong and Indonesia.
Cathay United Bank remodels data warehouse to facilitate a single version of truth
Date: May 14, 2013 | Author: Levina LimThe bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.
OCBC enhances data analytics capabilities to drive business value
Date: Apr 12, 2013 | Author: Levina LimDonald MacDonald, head of OCBC’s group consumer analytics and decisioning division, discusses the bank’s data analytics capabilities and its focus on value-added initiatives.
E.Sun Bank casts gaze to Southeast Asia and China to deliver future growth
Date: Feb 05, 2013 | Author: Baron LaudermilkJoseph Huang, president of E.Sun Bank, discusses the bank’s strategies to boost market share and capture additional revenue growth.
Lack of solid implementation guidelines hampers effective compliance with data protection regulations in Asia
Date: Nov 14, 2012 | Author: Levina LimProceedings report from The Asian Banker teleconsultation session, "Meeting the data protection challenge" held on 8th November 2012, on the impact of consumer data protection regulations on financial institutions in Asia.