LoginSubscribe
Current Publication
Read | Subscribe | Past Issues  
Other Commentators
We Follow
We follow bloggers who provide alternative, meaningful, serious and sometimes irreverent insights into the industry

Our archives on CRM
User access may be restricted to paying subscribers only.

Relationship-focus advantage drives banks to integrate CRM with mobile platform
Proceedings report from The Asian Banker teleconsultation session, "Customer engagement in the new digital and mobile enabled world” on key focus areas and trends in multichannel digital banking.
DBS streamlines customer experience across key markets through pan-regional CRM platform
The bank rolled-out a regional CRM platform with rationalised and standardised business functionalities in Taiwan, China, India, Hong Kong and Indonesia.
Cathay United Bank remodels data warehouse to facilitate a single version of truth
The bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.
OCBC enhances data analytics capabilities to drive business value
Donald MacDonald, head of OCBC’s group consumer analytics and decisioning division, discusses the bank’s data analytics capabilities and its focus on value-added initiatives.
E.Sun Bank casts gaze to Southeast Asia and China to deliver future growth
Joseph Huang, president of E.Sun Bank, discusses the bank’s strategies to boost market share and capture additional revenue growth.
Lack of solid implementation guidelines hampers effective compliance with data protection regulations in Asia
Date: Nov 14, 2012
Author: Levina Lim
Categories: Data & Analytics, Data Management, Technology & Operations
Keywords: PDPA, CRM, IBM, Direct Marketing
Proceedings report from The Asian Banker teleconsultation session, "Meeting the data protection challenge" held on 8th November 2012, on the impact of consumer data protection regulations on financial institutions in Asia.
Does Big Data lead to Big Business?
The availability of Single View of the Customer, combined with advanced real-time analytics, can help banks to create highly tailored offers to significantly improve customer response rate.
More stringent regulations require Taiwanese banks to better manage customer data
Wan-Li Hsieh, CIO of E.Sun Bank discusses the consequences of Taiwan’s Personal Data Protection Act as well as the bank’s data consolidation strategy.
Advent of interactive technologies and mobile wallets to affect branch banking
An Asian Banker Research report points to a slowdown in banks’ branch expansion in Asia Pacific as competitive market realities dictate greater investment in alternative channels.




Coming soon to iOS
White Papers
  • The Multi-Asset Class Conundrum: Solving Post-Trade Complexities Across Business Lines
  • Reponse to BCBS’ Consultation Paper On The Fundamental Review Of The Trading Book
  • Insights into Fee and Commission Management in Asia
  • Development of China’s compliance, risk management and AML
  • Mitigating operational risk and increasing settlement efficiency through same day affirmation
  • Understanding the cost of handling cash in Asia Pacific
  • From complexity to client centricity
  • Innovation in Retail Banking: Asia Pacific
About us | Jobs and Internships with us | Contact us | Advertise with Us | Privacy Policy | Copyrights Requests | Legal Notice | Feedback
RSS Feed | Follow us on
Copyright 2013, The Asian Banker. All Rights Reserved .