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Research Note
Asian banks rethink growth strategy
Date: Mar 28, 2014   |   Author: Research
While income has recovered since 2011, banks are facing a challenge to make the transition to become trusted advisors to an increasingly demanding clientele.
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Research Note
Asia Pacific banks explore interactional services to drive retail banking efforts
Date: Jul 23, 2013   |   Author: Research
Banks are looking to enhance analytical capabilities and improve customer relationships in a more digitally-enabled environment.
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Proceedings Report
Relationship-focus advantage drives banks to integrate CRM with mobile platform
Date: Jun 10, 2013   |   Author: Research
Proceedings report from The Asian Banker teleconsultation session, "Customer engagement in the new digital and mobile enabled world” on key focus areas and trends in multichannel digital banking.
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Case Study
DBS streamlines customer experience across key markets through pan-regional CRM platform
Date: May 30, 2013   |   Author: Levina Lim
The bank rolled-out a regional CRM platform with rationalised and standardised business functionalities in Taiwan, China, India, Hong Kong and Indonesia.
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Case Study
Cathay United Bank remodels data warehouse to facilitate a single version of truth
Date: May 14, 2013   |   Author: Levina Lim
The bank successfully partnered with Teradata to implement an enterprise-wide Data Management Infrastructure, improving analysis efficiency and risk control capabilities.
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Interviews
OCBC enhances data analytics capabilities to drive business value
Date: Apr 12, 2013   |   Author: Levina Lim
Donald MacDonald, head of OCBC’s group consumer analytics and decisioning division, discusses the bank’s data analytics capabilities and its focus on value-added initiatives.
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Interviews
E.Sun Bank casts gaze to Southeast Asia and China to deliver future growth
Date: Feb 05, 2013   |   Author: Baron Laudermilk
Joseph Huang, president of E.Sun Bank, discusses the bank’s strategies to boost market share and capture additional revenue growth.
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Proceedings Report
Lack of solid implementation guidelines hampers effective compliance with data protection regulations in Asia
Date: Nov 14, 2012   |   Author: Levina Lim
Proceedings report from The Asian Banker teleconsultation session, "Meeting the data protection challenge" held on 8th November 2012, on the impact of consumer data protection regulations on financial institutions in Asia.
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Opinion
Does Big Data lead to Big Business?
Date: Oct 22, 2012   |   Author: Vivekanand Gopalkrishnan
The availability of Single View of the Customer, combined with advanced real-time analytics, can help banks to create highly tailored offers to significantly improve customer response rate.


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