Reduced waiting time, improved cross-selling and branchs with a unique look and feel made Bank of Beijing the Best City Commercial Retail Bank in China at The Asian Banker Excellence in Retail Financial Services Awards 2011.
At The Asian Banker India Retail Banking Dialogue in Mumbai in February 2011, bankers discussed how to manage cost and increase efficiencies in branch transformation exercises, cash management and self service channels.
Hong Kong bankers learned at The Asian Banker’s technology in retail distribution seminar that workflow processes and service delivery are among the top priorities for their regional peers.
At our heads of retail banking meeting in Malaysia in August 2010, bankers discussed new players in payments and auto financing, high employee attrition, customer waiting times, and recent regulatory pricing restrictions.
At our heads of retail banking meeting in Indonesia in August 2010, bankers discussed the shortcomings in channel expansion, the slow growth of mobile banking, a dynamic customer base and a more pro-active regulator.
The successful branch proposition isn’t just about automation but more about mixing front line automation, workflow process optimisation and the human interface to enhance service delivery and sales capabilities.
