• Published on 6 July 2023
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Investree picks Credgenics to digitise loan collections in Indonesia

Credgenics, one of the leading providers of SaaS-based debt collections technology platform, and Investree announced their association to digitally transform debt collections by implementing Credgenics’ integrated technology platform.

By facilitating digital, data-driven, and customer-centric debt collection processes at Investree, Credgenics is helping shape the future and unleash a fresh wave of digitisation of collections in Indonesia. With this engagement, Credgenics’ AI-powered debt collections platform will integrate with Investree's lending ecosystem to enable seamless and digital processes across the end-to-end retail loan collections lifecycle.

Investree will leverage Credgenics’ multiple modules and insights-driven strategic capabilities in omni-channel digital communications combined with voice bots, and predictive dialer. Credgenics’ integrated collections platform caters to the diverse needs of different teams, thereby, providing the much-needed cost efficiency, operational visibility, and transparency on outcomes.

Lack of digitisation, adherence to manual and paper-based processes in field debt collections across Indonesia results in lower team productivity and huge cost. Credgenics’ CG Collect app allows real-time field force tracking, map-based navigation, digital receipts, multi-lingual interface, and geo-fencing to deliver higher operational efficiency in field debt collections.

Credgenics collections platform allows lenders to audit operations extensively, ensure faster regulatory compliance, and transform borrowers’ experience. This integration will enable
Credgenics to leverage Investree's extensive reach to help banks, MFCs and fintech lenders in reimagining their approach to debt collections.

Rishabh Goel, co-founder and CEO, Credgenics, said: "We are excited to be helping Investree to make loans more affordable and accessible to borrowers through digitisation of debt collections. Over the past few years, we have been working successfully with the leading fintech lenders in India and with this engagement, we are confident of delivering the same technology-led innovation edge in Indonesia. Digitisation of debt collections is critical to unlock higher levels of profitability, sustained business agility and enhanced credit risk mitigation.”

Adrian Gunadi, co-founder and CEO of Investree Indonesia, said: "We are thrilled to engage with Credgenics to digitise and transform our debt collections processes. Investree Indonesia has facilitated IDR 21.30 trillion ($1.4 billion) in loans, and we are committed to providing innovative and accessible lending solutions to small and medium-sized businesses. With Credgenics' proven expertise in debt collection technology and our wide reach, we are confident that this engagement will be a big success. We are committed to digitise financial inclusion in Indonesia and Credgenics technology will help us fast track this agenda."

Hendra Rahman, country manager (Indonesia) Credgenics, said: “It is a very opportune time to extend Credgenics’ digital technology solutions to Indonesia as the debt collections space here is at the cusp of a major transformation. I am confident that our engagement will empower MSMEs with supply chain-focused loans and alternative investment options, enabling them to make wise and informed financial decisions for sustainable growth. Together, we are committed to driving a positive impact in the Indonesian business landscape."

This partnership marks a significant milestone for both Credgenics and Investree Indonesia, as they continue to expand their capabilities and provide innovative financial solutions to
their customers.

Re-disseminated by The Asian Banker