This bank is one of the largest banks in Tanzania with a large balance sheet size. It has more than 20,000 agents and 250 branches. The bank initiated self-account onboarding in 2022, where customers don't need to visit branches for account openings and have access to services at their convenience. As a result, 44% of new total customers opened their accounts using self-account onboarding. In 2022, the bank recorded around 29% growth in their gross revenue to reach more than $113 million. Moreover, their customer base increased by 16% to reach more than three million customers. For demonstrating strong business growth and providing alternative solutions for the convenience of customers and improving their digital solutions, the Best Retail Bank in Tanzania is CRDB Bank.
