• Published on 9 March 2024
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Best Retail Bank in Nigeria is Access Bank

This winning bank recorded a significant retail revenue growth, surpassing 100% in 2023. It enhanced the user experience for more than 4 million app users by introducing a loyalty program, allowing them to earn extra through in-app payment transactions.

The overall retail customer base exceeded 60 million, with 30% actively engaging digitally and 40% successfully joining the digital platform. 

This demonstrates the bank's success in expanding retail revenue, improving the customer experience through digital strategies, and achieving substantial growth in its customer base. For these achievements, Best Retail Bank in Nigeria is Access Bank.