• Published on 9 March 2024
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Best Retail Bank in Indonesia award goes to Bank Central Asia

The winning bank stands out with its significant customer growth, a 42% annual increase to 31 million, and a 99% rate of digitally active users, showcasing effective customer engagement strategies and a strong digital platform. It also reports a 25% year-on-year increase in transaction volume, surpassing 30 billion transactions.  

It achieved the highest BankQuality score among Indonesian banks at 101.72, reflecting exceptional customer satisfaction.  

The introduction of the 'Paylater' option and a consumer loan portfolio constituting 25% of total loans demonstrate innovative and customer-focused approaches.  

For its outstanding performance and customer-centric initiatives, the Best Retail Bank in Indonesia award goes to Bank Central Asia.