The winning bank maintained its growth with a balanced approach to strategic focus in 2022. It prioritised core operating profit within the guardrails of risk and compliance. Core operating profit grew by 22% during fiscal 2022, mainly by targeting market segments.
The Bank also continued to strengthen its position in the digital payments ecosystem by designing seamless journeys for customers, facilitating higher volumes of transactions and prompting recurrent digital transactions.
The bank’s open architecture-based mobile application for individuals, iMobile Pay, provides seamless transaction features. There have been 6.3 million activations of iMobile Pay by non-ICICI Bank account holders as of 2022.
For strategically building platforms and offering seamless journeys to customers, the Best Retail Bank in India is ICICI.