Best Global Digital-Only Bank and in Asia Pacific is WeBank
5 min read
This bank has the largest user base with more than 350 million individual customers and three million small businesses. It saw monthly growth of 2.5 million customers in 2022.
The bank also demonstrated impressive operational efficiency, serving approximately 118,000 customers per employee while maintaining a cost-to-income ratio of less than 40%.
The bank achieved daily transaction volumes of over 790 million, actively enhancing service efficiency and customer experience for small businesses while also managing risk and cost, extending end-to-end digital loans totaling $188 billion to over one million small and medium-sized enterprise (SME) borrowers in 2022.
The bank achieved stronger revenue growth, a lower cost-to-income ratio and a higher return on equity compared to ING’s global retail arms and the digital-only bank in the United States, Ally Bank, that ranked second and third in the global ranking.
With exceptional technological innovation capabilities, a robust financial performance that outperformed its two closest rivals, the Best Global Digital-Only Bank is WeBank.