Emmanuel Daniel, Chairman, The Asian Banker
Ms. Chea Serey, Assistant Governor and Director General, National Bank of Cambodia.
All sessions must start with a clear idea of the business questions to answer. The following are only suggestions and the moderator must focus them further before the start of the session.
To address the above objectives and upgrade existing payment systems, in 2017, NBC had started to explore several alternative technologies including DLT and blockchain. Such efforts provide the NBC and the financial sector with an opportunity to explore new alternative payment and operation technologies which are more secure and resilient. The project was named Bakong, and Hyperledger Iroha was selected as the platform for DLT to run on, and the pilot test of the project is currently being carried out since July 2019. Bakong also assesses implications for the adoption of DLT for retail and wholesale payments in the financial sector in Cambodia.
Currently, the NBC operates both the retail and wholesale payment systems. The initial adoption of those systems started since 2012, nonetheless since then new features, functions, and systems had been gradually added. Although the current payment systems have been gradually developing over the last decade, the interoperability of retail payments among banks as well as Payment Service Institutions (“PSI”) remains a challenge. Currently, there is no Real Time Gross Settlement (“RTGS”) between banks except for end-users, while interbank clearings and settlements take place twice daily. The usage of DLT in payment system represents an opportunity for Cambodia’s payment systems to leapfrog the traditional mean of connecting all players and address many challenges all at once. Bakong brings all payment service providers into one system through an open API allowing users to transact peer to peer without transaction fees in real time and in a secured manner
By having such electronic payment account/wallet users do not have to carry large amount of KHR banknote to pay for high-value transaction, which ultimately will ease KHR payment. Given the above considerations, the NBC re-evaluates existing payment systems infrastructure and engages in the Project Bakong - a project to consider alternative technology platforms to create a next generation of payment system aimed at addressing financial inclusion, interoperability amongst players, and supporting the ease of payments in the local currency, while at the sametime doing so in safety and efficiency. The project is undertaken with the collaboration of SORAMITSU Co., Ltd (a technology company based in Japan) and domestic financial institutions interested in the project.
2. Key considerations for the Project Bakong
Although the payments landscape in Cambodia has evolved remarkably over the last decade, paper-based instruments in the form of cash and cheques still dominate over electronic payment instruments for retail and business payments. The dominant use of such paper-based instruments over the electronic ones stems from the conventional mindset of users.
The National Clearing House (“NCH”) is operated by NBC, and it consists of NCS, FAST and CSS. NCH’s functions have been improved continuously since its establishment in 1994, with an upgrade to the full-fledged functions of a clearing house in 2012 - providing a more secure and efficient payment system. Each of the three systems facilitates different payment instruments. For instance, cheque and payment order are facilitated by NCS, while KHR interbank funds transfer and automated teller machine (“ATM”) / point of sale (“POS”) interoperability are facilitated by FAST and CSS, respectively. Of these, cheques and payment orders are the most popular payment instruments used in retail payment and business activities. By using cheques and payment orders, consumers can conduct an unlimited number of transactions in both Khmer Riel (KHR) and United States Dollar (“USD”).
The NBC launched FAST in 2016 as a supplementary payment system to promote electronic payments. FAST allows electronic payment transactions and fund transfers in real time from bank account to bank account (irrespective of the banking entity) in KHR with a daily limit of 40 million KHR (10,000 USD equivalent). As a backbone system, the NBC relies on banking institutions to create the users interface required with their customers to make the transactions convenient. Unfortunately, many institutions do not invest in mobile application that would facilitate such transaction, and customers would still need physically visit the participating banks or microfinance deposit taking institutions (“MDI”) to initiate payments or transfers, rendering the service as inconvenient and inefficient as before.
FAST, however did not address card payment connectivity. To address this challenge, in 2017 the NBC introduced CSS, a nationwide infrastructure for local debit card payment operated by ATM and POS machines, and a network for international gateway for payment system integration in the region. The implementation of Bakong would connect all financial institutions and payment service providers under single payment platform which will allow for fund transfers to be processed on real-time basis without the need of a centralized clearing house. Institutions that are current participants of FAST would be able to interface directly with Bakong without making changes to their existing infrastructure.
Having seen lots of developments driven by technological advancement and the dominant use of paper-based instruments in retail payments, NBC introduces Project Bakong, a wallet based electronic currency operated on DLT, with public mobile application (eliminating the need for banks and PSIs to develop their own while allowing those with existing mobile application to easily integrate through open API), aiming to promote electronic payment and financial inclusion. Bakong processes payment and settlement transactions.
3. Overview of the Bakong System
4. Design features of the system
To ensure smooth implementation of Project Bakong, the platform preserves most of the existing payment system features including FAST and is upgraded by using Hyperledger Iroha, a permissioned blockchain network, as a core system. Some other features include:
Features as result of running a permissioned network on Iroha
5. Bakong Architecture: Payment Gateway
Bakong as a Backbone of Payment System
As illustrated in the left hand figure, with 6 participants joining Bakong system, Participants can transfer assets to their customers registered under their domain. Customers of each domain can make transactions within the same domain or across domains. All transactions submitted to the blockchain are validated by the nodes owned by NBC.
Current banking partners of Bakong include:
6. Efficiency Gain & Solution to Interconnectivity and Interoperability Problems- Project Bakong
Interoperability of Bakong Platform
Potential challenges from interoperability angle in developing the Bakong System. The need for standardised QR, regardless of system adoption
On interoperability, she initially thought that we could simply launch the Bakong system and a QR code, and everyone would adopt it. But in reality, banks are embedding Bakong into their apps, and each banks has its own QR code. Therefore, to ensure widespread adoption of our system, there was a need for a standardised QR code, so that regardless of their provider, anyone can use Bakong to send money or make payments, even to someone who does not use the system. She also highlighted that at that time, she was working with the industry to develop a standard QR code, which delayed the launch of Bakong. Bakong was official launched on 28th October 2020.
7. Technology consideration for Bakong
Rather than focusing on the macroeconomic policy of CDBC, Project Bakong targets infrastructure modernisation and responds to real demands that already exist for wider use of electronic means of payment by expanding access to financial services to people in the rural areas of the Kingdom. The above review of the challenges in the payment system and services in Cambodia, alternative payment technology, i.e. blockchain and DLT, and the experiment of and research into blockchain as an alternative to current payment services among central banks around the globe lead NBC to identify several areas of benefits in the current payment system through adopting blockchain technology (i.e. Project Bakong).
8.Two important rationales for launching Project Bakong
Financial Inclusion is a primary agenda of the NBC. One of the effective measures to promote financial inclusion is to ensure a cashless society where transactions could be performed digitally, and money transfer / mobile banking is accessible and affordable to every citizen. So far, this has been done by private sector players especially PSIs that have been paying much effort to introduce innovative products, that can better serve the market as a whole - people in urban areas as well as the unbanked through their large expansion of mobile and agent network.
Cashless payments and promoting use of local currency
9. Key observations and findings
The Bakong platform has a consensus mechanism to verify the validity of transactions and avoid double-spending. Where the validation nodes perform verification on a per-transaction basis and at the time of execution. Upon successful verification, the transaction record will be stored in the block distributed on the network. At that instance, the balance of the sender is debited, and the balance of the receiver is credited immediately. The transaction would be considered final, irrevocable and enforceable.
Results of the technical test carried out by the Bakong Test Lab have shown that the new payment system run on the Bakong platform is highly efficient. Where the execution time for one transaction during a normal load was noted to take less than 5 seconds. In addition, transaction throughout is between 1,000 and 2,000 transactions per second (depending on the network size, hardware, and system characteristics and configuration), which is considerably higher than the number of transactions in other blockchain platforms. This suggests that there is potential for this project to scale.
Bakong platform is designed to be highly resilient to various forms of cyber-attacks. Depending on the consensus algorithm used in the system setup, transactions are processed normally, when the number of network nodes are unavailable due to machine failure, network interruption, among others. New network nodes could be added, and existing nodes could be shut down or removed from the network while the system remains fully functional.
Additionally, as the Bakong account private key of each end user is stored in their individual device, only that particular end user knows his or her private key. Therefore, any cyber-attack on a particular IP address affects only the account using that IP address, but not the whole Bakong system.
Bakong uses a permissioned blockchain technology, where only authorized nodes can join the network. Transaction records are immutable but transparent amongst the nodes. On the network, only addresses are stored without disclosing the details of the end-users. Therefore, participating institutions are responsible for performing KYC/AML procedures on their clients. The customer’s information is stored at the participant’s system. Such mechanism segregates between personal and transactional information, which ensures confidentiality of end-users and trust on the platform.
To achieve interoperability and interconnectivity for Bakong platform, there must be a common standard usage which is consistent with the international standard to enable the platform to work safely and efficiently. Based on best international practice, Bakong will adopt EMV QR Code Payment that facilitates the worldwide interoperability and the acceptance of secured payment transactions by managing and evolving the EMV specifications and related testing processes.
The area of remuneration needs to be discussed that with the players. If everyone adopts Bakong, then PSP services will become redundant. But the system relies on these companies to recruit customers and introduce new products and services to them. That’s why the central bank just wants to serve as a back-end payment system. It is not the central bank’s job to talk to water or electricity providers and other merchants – that is up to the PSPs and banks.
There is a need to come with a system that is beneficial for everyone. One solution could be charging a fee to digitise fiat money. At the moment, everything is free. Payment service providers could also charge a fee at the cash-out stage. They could add other services, like topping up mobile phone credit. It is up to PSPs to discuss this with telecoms firms, and decide whether to charge phone companies or customers.
The competition will be more meaningful, rather than providing endless discounts to attract more customers. It will be about providing the most convenient and efficient service.
10. Possible implications of the Project Bakong
Since transaction on Bakong platform is carried out on a peer-to-peer basis and without centralized clearing house, time used for each transaction on the Bakong platform is similar to transaction time on other real-time payment system. Thus, cost is reduced, and time is saved as the transaction does not need clearing process between banks, which is an advantage over other retail payment systems because transactions on these payment systems require clearing process which must be conducted through a centralized clearing system. Importantly, investment in centralized clearing system infrastructures is not needed, while time between the initiation and the final settlement of the transaction is also substantially saved.
Bakong will function as a mechanism of promoting cashless payment in a digital economy. Given the design of the technology behind the Bakong platform, financial institutions may invest at low cost in Project Bakong to expand payment services via smart devices in order to promote access to financial services of the unbanked population. The Bakong initiative is also coincident with the interest of Cambodian youth in exploring new and advanced technology that offers low cost, secured, fast, and convenient payment services.
Project Bakong is likely to have moderate impact on the central bank’s monetary policy and the financial stability because money in circulation will still be managed by the Central Bank provided that Bakong is pre-funded by fiat money through banking institutions and payment service institutions or agents. Consequently, through Bakong the national bank can collect physical cash and create electronic money in the financial system. Doing so the national bank can conduct its monetary policy through the change in size of the electronic money in circulation. In addition, Project Bakong will also help the national bank to conduct foreign exchange policy to stabilize exchange rate as NBC can better forecast the demand of local and foreign currency using information stored in the Bakong system.
Bakong will not eliminate intermediary function of banking institutions and payment service institutions since the design of Bakong is different from other platforms. It requires banking institutions and payment service institutions to review and manage customer information, conduct KYC procedure, and open bank account for customers to receive an authorization and account for accessing Bakong application. Therefore, transactions will be processed between Bakong and bank account.
With or without the presence of Bakong, the risk of bank run that may stem from operational management and other uncertainties within the banking and financial institutions remains. Depositors and investors could withdraw their money if they panic or feel insecure about bank solvency. With presence of Bakong, the conversion from cash to digital money affects the movement speed of money comparing with physical cash, so customers may move their electronic money speedily via Bakong from one institution to another, but the movement is subject to the maximum limit required by each financial institution or settlement account held at the central bank.
To mitigate credit and liquidity risks, Bakong was designed so that its operations are settled in near real-time before participant of the payee credits the funds in the account of its customer. As such, it does not extend credit nor overdrafts to its participant’s accounts; transfers that do not have enough liquidity to be processed are queued until they can be processed.
As for operational risk, NBC is supported by a framework for the comprehensive management of risks that defines roles and responsibilities for the identification and management of risks, their assessment, and the establishment of its risk’s tolerance policy, the basis on which to determine if controls are required to mitigate risks.
11. About Ms. Chea Serey, Assistant Governor, National Bank of Cambodia
(In the position of “Director General, NBC” since Sep 1999 as according to her LinkedIn profile)
12. Topical views/comments by Chea Serey
We need to come up with a system that is beneficial for everyone. One solution could be charging a fee to digitise fiat money. At the moment, everything is free. Payment service providers could also charge a fee at the cash-out stage. They could add other services, like topping up mobile phone credit. It is up to PSPs to discuss this with telecoms firms, and decide whether to charge phone companies or customers”.