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Results Watch

UOB Group posts net earnings of $2.26b for FY2012

Maybank posts FY12 net profit of $1.85b, up 17.6% YoY

OCBC posts net profit of $3.22b for FY 2012, up 73% YoY

JP Morgan Chase reports Q4 2012 net income of $5.7b

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Our research and analysis on Customer Centricity
The following in-depth pieces represent our archive of research and analysis on Customer Centricity.

Interviews

OCBC enhances data analytics capabilities to drive business value

Date: Apr 12, 2013
Author: Levina Lim
Categories: Customer Centricity, Data & Analytics, Data Management, FSI Customer Relationship Management , Technology & Operations
Keywords: OCBC, Donald MacDonald, OSPL, GE, CRM, Infographics, OCBC ROME

Donald MacDonald, head of OCBC’s group consumer analytics and decisioning division, discusses the bank’s data analytics capabilities and its focus on value-added initiatives.

Case Study

HBRCC’s new core banking system improves IT and business functions

Date: Apr 11, 2013
Author: Research
Categories: China, Core Banking, Customer Centricity, Technology & Operations
Keywords: TCSFS, Hubei Rural Credit Cooperative, BaNCS

Hubei Rural Credit Cooperative implemented TCSFS’s BaNCS core banking system to increase transaction times and become more market-driven and customer-centric.

Interviews

ANZ regional strategy centres on four core aspects of focus

Date: Apr 05, 2013
Author: Foo Boon Ping
Categories: Channels, Core Banking, Customer Centricity, Deposits and Liabilities, Retail Banking, Technology & Operations, Wealth Management
Keywords: ANZ, Sanjoy Sen, RBS, ING, Shanghai Rural Commercial Bank, Bank of Tianjin, Panin Bank, Ambank

Sanjoy Sen, ANZ head of consumer banking for the Asia Pacific region discusses the strategy that underpins ANZ’s retail franchise.

Case Study

One Click Mortgage solution enables greater cost-efficiency for Hana Bank

Date: Mar 19, 2013
Author: Research
Categories: Channels, Consumer Finance, Customer Centricity, Internet Banking, Mortgage, Retail Banking, Technology & Operations
Keywords: Hana Bank, One Click Mortgage, Chang Kyung-Hoon

Hana Bank’s One Click Mortgage is the only online mortgage product to date, in the South Korean market, that offers full online functionality – from e-application to e-closing.

News Analysis

Mid-sized Chinese banks drive cash management capabilities through SME focus

Date: Mar 12, 2013
Author: Baron Laudermilk
Categories: Cash, Treasury & Trade, China, Customer Centricity, Data & Analytics, FSI Customer Relationship Management , Technology & Operations, Transaction Banking
Keywords: ICBC, BoC, BOCOM, China Merchants Bank

While ICBC remains the frontrunner in China’s cash management business, BOCOM and CMB have also achieved impressive YoY growth figures.

Research Note

Chinese banks' matured approach to IT partnerships bodes well for domestic financial eco-system

Date: Mar 06, 2013
Author: Baron Laudermilk
Categories: China, Core Banking, Customer Centricity, Innovation, Technology & Operations
Keywords: HRCU, TCS, Liu Zhigao, China CITIC Bank, SAS, Lu Tianggui, Oracle, Harbin Bank, BoC, Du Quan

Chinese banks now look at five decisive factors when selecting prospective IT partners – brand, work history, committed resources, quality of service, and cost.

Case Study