Thursday, 10 October 2024

E.SUN Bank improves client experience with Customer Journey Office, developing 16 major journeys and 46 sub-processes to boost customer recommendations

5 min read

By The Asian Banker

E.SUN Bank established a Customer Journey Office to enhance client experience, developing 16 major journeys and 46 sub-processes that are closer to consumers’ needs. The bank comprehensively reviews the experience on products and services, thereby increasing customers’ willingness to recommend its services. With a BankQuality Score of 100.8, the award for Most Recommended Retail Bank in Taiwan goes to E.SUN Bank.



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