Tuesday, 10 December 2024

Absa improves its improving customer convenience by reducing paperwork and significantly shortening turnaround times for trade applications

5 min read

By The Asian Banker

Recognising the need to innovate and adapt, Absa accelerated the digitalisation of trade finance operations by partnering with a Trade AI platform. This collaboration automated document-checking, reducing costs by 60–70%, improving accuracy, and cutting turnaround times from two to five days to just 10 to 15 minutes. It also introduced self-service features on its trade finance portal, enabling customers to manage trade finance products and services online. 



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