• Published on 31 July 2017
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BBVA Compass appoints Cagri Suzer as head of retail banking

BBVA Compass announced the appointment of Çağrı Süzer as Head of Retail Banking and Jorge Ortiz as Head of Engineering, roles that are crucial to the bank's efforts to achieve excellence in customer experience through digital transformation and branch banking.

In their roles, Süzer and Ortiz join the BBVA Compass Management Committee, reporting directly to BBVA Compass President and CEO Onur Genç. According to Genç, the two are filling roles that are critical to achieving the bank's strategic priorities.

"BBVA Compass has come far in its efforts to become one of the top commercial banks in the U.S. having completed integration of several banks and put into place a new core operating system. Now we are ready for the next stage of growth," he said. "Çağrı's experience in leading the payments operations of Garanti, Turkey's second largest bank with more than 950 branches, and Jorge's first-hand understanding of the bank's global engineering and technology operations will help us realize our ambitions and capitalize on our aspirations."

Çağrı Süzer, BBVA Compass Head of Retail Banking

In his role, Süzer will be responsible for BBVA Compass' retail network, with a specific focus on delivery, execution and sales and their corresponding impact on customer experience. He will oversee Retail Sales, Business Planning, Mortgage and Payment Systems.

This role is Süzer's second assignment under BBVA. Previously, Süzer was the Executive Vice President of Marketing and Digital for BBVA's Garanti Payment Systems, with responsibility for management of nearly 10 million units in its credit and debit card portfolio. Süzer also oversaw product and branches, CRM and data analytics and digital experience and sales.

Süzer started at Garanti Payment Systems in 2013 as Marketing Director, moving to Executive Vice President of Marketing two years later and Executive Vice President of Marketing and Digital just one year after that. Prior to Garanti, Süzer was at McKinsey & Company rising to Engagement Manager. He started his career at Danone.

Jorge Ortiz, BBVA Compass Head of Engineering

Ortiz rejoins BBVA Compass as the Head of Engineering where he holds responsibility for the company's overall information technology strategy. He directly oversees application systems, telecommunications and systems operations, and manages bank operations, including central operations, loan operations, item processing and trust operations, as well as corporate security and transformation coordination.

Previously, Ortiz had spent five years as Director of Information Technologies and Head of Design and Development at BBVA Compass where he directed the design and development activities for core banking applications and digital banking. Ortiz left the role when he was promoted to Director of IT Operations and Technical Services for BBVA, based in Mexico City, Mexico, providing core banking services for five BBVA institutions in Mexico, the U.S., Colombia, Peru and Chile.

Ortiz began his career with BBVA in Puerto Rico where he was the Vice President of Technology and Operations for the bank's Puerto Rico operations.

Immediately prior to assuming his new position at BBVA Compass, Ortiz was the Head of Infrastructure and Communication at the BBVA Group in Madrid, Spain, where he was responsible for infrastructure and communications services and strategy worldwide.

Re-disseminated by The Asian Banker from PRNewswire.com