Renu Satti, chief executive officer of newly launched Paytm Payments Bank, discusses the impact of demonetisation and regulations on cashless transaction in India, the bank’s role in serving the unbanked consumers, and driving digital transformation of the industry.

The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.

As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.

Financial institutions, from incumbent banks to alternative financial players, have been experimenting and investing in innovative solutions to address the persistent cyber-threats and attacks from malicious parties.

This year’s annual leadership dialogue was held in conjunction with the inaugural The Future of Finance Summit to discuss how new business models and technology are disrupting and transforming the industry.

Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning processes towards frictionless customer journey.

The advent of internet and the advancement of technology are paving the way for new players to enter the market and fill the gaps in financial services.

Globally, banks and non-banks are testing whether QR codes to merchants and consumers can provide a simple solution for payments.

Dilan Rajasingham, head of emerging technology at Commonwealth Bank of Australia, discusses the bank's venture into the internet of things (IoT) and its consequences for the financial services industry.

Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.

Mary Huen, Standard Chartered Bank’s chief executive officer for Hong Kong, discusses the bank's transformation journey and how it is rebuilding its domestic and regional business.

Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.

Bitcoin took the finance services community by storm when it reached its highest price. However, as regulators set up rules on digital currencies, its status as a safe haven currency is now being questioned.

Kevin Rolfe, head of technology cluster at Barclays Africa Group, speaks on how the banking industry needs to think beyond telemetric type data concepts to truly understand IoT’s significance.

Many Australian banks have shown disinterest towards anti-money laundering and counter-terrorism laws, compounded by the Australian Transaction Reports and Analysis Centre’s initiative towards lack of compliance.