China Merchants Bank utilised emerging new technologies - artificial intelligence, biometrics and big data, integrated with social media channels, with the aim to improve customer experience and boost its credit card business growth.

Catherine Flax, chief executive officer of Pefin (US), a financial advisory firm that has built an enterprise wide artificial intelligence (AI) platform in the last six years, discusses the future of wealth advisory and why AI will beat robos and experienced relationship managers, without replacing the latter.

The emergence of the so-called “platform economy” has brought a new trend to the financial services industry. Vipin Kalra, chief executive officer of BankBazaar International, discusses how financial brands can leverage the move to platforms to further market their products and strengthen their brands.

The third day of the Fintech Festival saw a speech from the UN secretary-general’s special advocate, Bill & Melinda Gates Foundation director of financial services for the poor, and other industry experts all discuss financial inclusion.

The Fintech Festival’s second day saw panellists plunge into discussions regarding the future of banking, digitisation, technology, and preparations for the changes that lie ahead.

The 2017 Singapore Fintech Festival opened with Monetary Authority of Singapore managing director Ravi Menon addressing Singapore’s role in financial technology, followed by panel discussions on the global expansion of Chinese fintechs, and fintech’s growth in the Indian market.

The Top 100 banks in consumer banking in Asia Pacific, the Middle East and Africa is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking.

Vladislav Solodkiy, managing partner at Life.SREDA, a Singapore-based financial technology (fintech) venture capital firm, sheds light on what makes up “The Bubble Generation” and how it can unite and affect the world of cryptocurrencies.

This year’s Money 20/20 held at Las Vegas, USA showcased a number of start-ups that offer new technologies and solutions as well as brought together professionals who discussed the future of the banking and finance industry.

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific, at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the people processes and decisions made over the years that provide considerable lessons for generations to come.

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the people processes and decisions made over the years that provide considerable lessons for generations to come.

With an increased focus on customer engagement and omnichannel experience, Alibaba integrated its ”New Retail” strategy to blur the boundaries between offline and online shopping.

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the people processes and decisions made over the years that provide considerable lessons for generations to come.

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the people processes and decisions made over the years that provide considerable lessons for generations to come.

This year, SIBOS focused the industry's attention on the future of banking and the various technologies and new players paving the way for efficiency, transparency and better customer experience. As institutions relook at their business models and prepare for the future, measures against financial crimes are also strengthened to keep safe in the digital era.