Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose key gaps in contextual and cognitive capabilities of current bots
Huawei Intelligent Finance Summit 2023 in Shanghai explored ways to expedite digital transformation and enhance digital productivity using innovative technologies
Asia has banded together to improve cross-border payment integration, connectivity, and interoperability for faster, cheaper, and more inclusive transactions, aided by initiatives like ASEAN’s RPC cooperation and payments policy framework, as well as technological advancements made by private players
Budiman Tanjung, chief of network and digital banking at Bank CIMB Niaga, shares how its retail banking business benefitted from rising interest rates and margins, as it leveraged digitalisation to drive customer growth
While some banks have increased the use of AI in personalising services, marketing and risk management, legacy systems struggle to leverage and scale it effectively, and financial institutions must rethink technology frameworks to move towards AI-driven organisations
Chairman of NatWest Group and the first chairman of the Financial Services Authority, Howard Davies, is a polymath whose career spans academia, public service, and finance. With his remarkable insights, transformative leadership, and prolific writings, Davies attempts to bring clarity to an industry facing increasing technological disruptions and regulatory challenges. He is the international keynote speaker at The Asian Banker Future of Finance Summit to be held in Bangkok on June 14.
Standard Chartered Bank CEO Bill Winters’ strategic vision and focus on Asia, along with improved financial performance and disciplined management, have driven the bank’s success and its return to profitability, earning him recognition as the inaugural Global CEO of the Year at the TAB Global Leadership Achievement Awards 2023
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