The winning bank was able to show growth in various financial metrics in 2021. Its net profit increased by 34% in 2021. The bank’s retail customers increased by 60% and those that were digitally active comprised 24% of the total customers. The bank focused on building its digital ecosystem key customer journey categories, starting from onboarding new customers, followed by cross-selling and fully automated services channels. It introduced a rapid way of opening three types of accounts by using only one ID. 

The Best Retail Bank in Bahrain is Ahli United Bank (AUB)