For AI led transformation of retail debt collection with higher risk management and efficiency, the award for Best Credit Risk Technology Initiative for Retail Banking goes to Kasikorn Bank.

The winning bank implemented a data and AI-driven debt collection transformation for retail and unsecured loans, personalising outreach through best-time-to-contact models and dynamic risk segmentation. By aligning strategies to customers’ willingness and ability to pay, and leveraging real-time dashboards, it improved contact rates and reduced NPL roll rates. The expected credit loss fell significantly, exceeding targets by over 70%. Location precision using mobile data and Google Maps API enhanced field collection success and strengthened operational efficiency