For implementing integrated enterprise-wide automation and significant efficiency gains, the award for Best Automation Technology Initiative goes to Vietnam Technological and Commercial Joint Stock Bank (Techcombank).

The bank deployed a holistic automation strategy, integrating Robotic Process Automation with Intelligent Document Processing, Optical Character Recognition, and Machine Learning to streamline both back-office and customer-facing operations. Automating hundred processes, supported real-time monitoring, the initiative delivered a strong ROI, reduced process turnaround times by around 80%, saving notable manpower, generating significant cost savings. A hybrid human-bot model enhanced scalability, strengthened compliance, and supported growth without increasing headcount.