For innovative role-specific AI applications enabling significant efficiency and productivity gains the award for Best AI for Operational Process Automation Initiative goes to OCBC.

The bank implemented over several notable generative AI applications to automate role-specific operational workflows across the organisation. In private banking, it reduced the onboarding memo creation time by 90% and an AI tool summarised thousands of research reports daily, leading to time saving for relationship managers. AI application reduced ESG data extraction time by 97%, while chatbot training effort dropped by 95%. Additional tools processed customer feedback, reduced content drafting time by 40%, overall driving strong cost and productivity gains.