• Published on 26 August 2020
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Kotak Mahindra Bank launches cardless cash withdrawal facility through ATMs

Kotak Mahindra Bank announced the launch of the Cardless Cash Withdrawal Facility through ATMs (Instant Money Transfer - IMT). The facility empowers Kotak accountholders to make cash withdrawals as well as remit money to beneficiaries across India without using a physical debit card.

Using their registered mobile number with the bank, Kotak customers can initiate the transaction through the Kotak Net Banking or Mobile Banking platform. The beneficiary need not be a Kotak customer and need not even have an account with any bank. The cash can be withdrawn by the beneficiary from any Kotak ATM in India.

Puneet Kapoor, President - Products, Alternate Channels and Customer Experience Delivery, Kotak Mahindra Bank said, “As a digital-first bank, enhancing customer experience is a continuous process. The cardless cash withdrawal facility is simple, secure and convenient to use and frees customers from having to carry their debit cards with them all the time. Further, in a country as diverse as India, cash continues to play an important role and this facility will enable our customers to seamlessly remit cash to their friends, family and other beneficiaries.”

Everything you need to know about the Kotak Cardless Cash Withdrawal Facility

1. Kotak account holders need to log on to Kotak Net Banking or the Mobile Banking app and register the beneficiary's name, mobile number and address. This beneficiary registration is a onetime process only and can also include own name and details for the self-withdrawal option.

2. Once a beneficiary is successfully registered, IMT can be initiated through Net Banking or Mobile Banking by entering the amount to be remitted and setting a sender's code.

3. After IMT is created successfully, the beneficiary can withdraw cash from any Kotak ATM in India by selecting the option of cardless cash withdrawal (IMT) on the ATM screen. The beneficiary will be able to withdraw money by entering his/her mobile number, sender and SMS codes and the exact cash amount.

Re-disseminated by The Asian Banker