We're launching a Global AI Centre of Excellence (CoE) in Singapore in the second half of 2026, to develop artificial intelligence capabilities that can be scaled across our global network. The CoE will initially focus on enhancing customer wealth journey conversations, introducing agentic treasury solutions and developing AI-enabled digital payments. At a glance HSBC plans to launch a Global AI Centre of Excellence (CoE) in Singapore later in 2026 The CoE will build AI capabilities that can be scaled globally to improve customer experiences, while maintaining strong governance and human oversight We're creating roles for more than 100 artificial intelligence specialists as part of the plan We plan to hire more than 100 AI specialists, who will work alongside David Rice, HSBC's chief AI officer, and teams responsible for areas such as wealth management and global payments solutions. The CoE aims to build a pipeline of talent across natural language processing, data science, AI governance and human-centred design, and we'll work with world-leading educational institutions and government bodies in Singapore. Georges Elhedery, group chief executive officer, HSBC, said: "The new AI Centre of Excellence in Singapore will help drive our global AI vision – to empower our colleagues to use AI to create a personalised experience for each customer, deliver it safely, in real time and at scale, while keeping human judgement, decision-making and accountability at the core." The AI opportunity We see AI as an opportunity to be a simple, more responsive and more connected bank for our customers and colleagues We're investing in the technology and platforms that strengthen how we serve customers, and we're giving our colleagues the tools and training to adapt, succeed and benefit from the opportunities AI brings We're integrating AI across our operations, often in partnership with leading technology firms Re-disseminated by The Asian Banker
