The winning bank’s customer-centric approach has led to its creation of an ecosystem of partnerships with large ERP providers in Vietnam to provide SMEs with a holistic range of robust solutions.
The bank seeks to add value for SMEs by offering a broad range of solutions that allows it to reap greater rewards, as seen in its profit per customer, far exceeding that of other banks.
For its continuous improvements of its offerings, particularly its eFAST platform, with solutions such as the virtual accounts solution that provides SMEs with a way to manage balances and transaction information, the award for Best SME Bank in Vietnam 2023 goes to VietinBank.