Best Retail Bank in Sri Lanka 2023 is Hatton National Bank (HNB)
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The winning bank achieved the highest revenue growth in 2022. It also obtained the highest return on asset and cost-income-ratio in the region at 4.5% and 39%, respectively.
The bank also launched the web-based new personal online banking platform with enhanced user experience similar to its digital banking app—the highest-rated app in the industry. The bank successfully migrated over 420,000 customers to its new platform. The demand for the app has exceeded expectations, with over 15,000 average monthly downloads and 1.3 million monthly transactions.
For continuously striving to make banking an enjoyable experience by combining digital enablement with excellent service, the Best Retail Bank in Sri Lanka is Hatton National Bank (HNB).