• Published on 9 March 2024
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Best Retail Bank in Hong Kong goes to Standard Chartered

The winning bank has demonstrated strong capabilities in providing a seamless and interactive digital banking experience which brought in more deposits and digital sales in 2023.

With stronger customer confidence and a more diversified revenue structure, the bank is rated the highest with a 22% net promoter score in Hong Kong, signaling greater satisfaction among retail customers.

Such confidence resulted in an 18% three-year compound annual growth rate in retail revenue, fortifying both local and cross-border retail banking recognition. For a unique digital banking experience, a strong position in retail banking products and services and robust financial results, the award for Best Retail Bank in Hong Kong goes to Standard Chartered.