This bank’s retail performance is largely attributed to its vast merchant base, and strong marketing partnerships with the largest retailers. The bank provided contactless payment options at high-traffic merchants and has seen strong uptake from local consumers.
In 2022, the bank achieved gross retail revenues of over $50 million. The bank also saw a growing demand for LiveChat support on its website and extended the LiveChat service from 12 hours to 24 hours a day. The total number of chats grew by 105% while engagement rate increased by 12% from 2021 to 2022.
With a refreshed user interface/user experience designed to enhance ease of navigation and the overall user experience and providing great merchant services in the country, the Best Retail Bank in Brunei is Baiduri Bank.