Best Productivity, Efficiency & Automation Initiative is by TPBank Vietnam
5 min read
This bank’s platform minimises the need for manual tasks, improves accuracy, reduces error, increases security, and enhances customer experience.
The platform uses robotic desktop automation, robotic process automation, machine learning, and artificial intelligence.
The deployment of 473 bots saved the bank millions in costs; savings are expected to increase by 20% from 2024 onward.
For its initiative in reaching a new level of automation in digital operations, improving client experience and optimising operation cost, the Best Productivity, Efficiency & Automation Initiative is by TPBank Vietnam.