Best Overall Retail Bank in Vietnam is Techcombank
5 min read
This bank outperformed all its peers in technology and processes with its five-year data-and-analytics development plan. Its personal banking mobile app with a seamless user experience drove up its net promoter score to 76%, ranking the highest among Vietnamese banks in 4Q2022.
The bank recorded retail deposit growth of 10% year-on-year in 2022, partially driven by its Goal Savings Account that has seen 187% growth in the number of customers just three months after its launch. The bank’s seamless and hassle-free mobile service boosted growth in digital transaction and payments by 28%.
For its digitalised seamless front-end service, growth in customers, and outstanding digital sales and service capabilities, the Best Overall Retail Bank in Vietnam is Techcombank.