The winning bank has incorporated advanced features in its products, including apartment recommendations, a 3D walk-through and robotic process automation (RPA). It has been considered an all-in-one ecosystem for mortgage loans.
The bank’s total home loans volume reached $9.3 billion, accounting for 34% of its total retail loan balance.
The product has reached 200,000 users after only 10 months of implementation. 50% of the bank’s existing retail customers and 42% of private banking customers have mortgage products. The product’s general customer satisfaction increased 90% as a result.
For its outstanding digital capabilities and high level of customer satisfaction, the award for Best Mortgage/Home Financing in Vietnam goes to BIDV Home 2.0.