• Published on 15 June 2017
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Australian Bankers' Association releases report on customer transactions, loans and accounts

The number of customer transactions, loans and accounts are increasing but growth in fees paid by households and businesses remains low, the Australian Bankers’ Association said.

“The past year has seen little change in bank fees paid by households, at the same time as more than 900,000 new home loans were provided by banks, and half a million new credit card accounts were opened,” ABA Chief Executive Anna Bligh said.

“This is due to a combination of factors including strong competition, more low-fee and no-fee products being offered, and the industry’s efforts to educate customers about how to minimise the fees they pay.”

The ABA report released, Fees for banking services, shows the average weekly bank fees paid by households is $9, the same amount it has been over the past five years.

“We know how important transaction accounts are for bank customers to do their day-to-day banking and virtually every Australian has one. Pleasingly, the amount households paid in 2016 in fees for their transaction accounts was at its lowest level in 15 years.

“At the same time, we’re seeing more people using their transaction accounts more often,” Ms Bligh said.

“Also, mortgage fees relative to the number of home loans provided to customers were the lowest on record and fees for credit cards relative to the amount of credit accessed remained at the lowest level in more than a decade.”

Ms Bligh said bank fees paid by businesses for loans were also low when compared to the increase in lending.

“Over the past year, the increase in fees of 2.4 per cent was well below the 8 per cent increase in business loans.

“Large businesses accounted for 58 per cent of bank service fees from business loans,” she said.

Other key findings include:

• Fees as a proportion of banks’ operating income is 13 per cent, well below the peak of 18 per cent in 2003.
• Credit card fees as a proportion of the total balance outstanding is 3.7 per cent, which is around the same as the past 10 years.
• Bank fees relative to their assets (the bulk of which is loans) is at a record low of 0.37 per cent.

Re-disseminated by The Asian Banker