Abu Dhabi, UAE, 04 March 2026: Abu Dhabi Commercial Bank (ADCB) has today confirmed the successful restoration of its retail mobile banking application. The disruption, which lasted for approximately 48 hours, impacted both ADCB’s retail mobile banking application and customer contact centre. However, all other banking services, including branches, ATMs, card services, web-based internet banking, and corporate and commercial banking platforms, remained fully operational during this period. To support its customers, the Bank offered extended assistance throughout the disruption. Additionally, ADCB assures all customers that no customer data, accounts, or the security of its systems were compromised at any point. The retail mobile banking application is now operational, and while most services are accessible, some minor features are still being progressively restored. The customer contact centre has also been reinstated and is steadily recovering its capacity. Ala’a Eraiqat, Group Chief Executive Officer of ADCB Group, said: “We sincerely apologize to our customers for the inconvenience experienced over the past 48 hours. The reliability of our banking services is fundamental to the trust our customers place in us, and our teams worked tirelessly around the clock to restore services safely and as quickly as possible. While our systems are robust, we are taking this opportunity to further strengthen our operational resilience and service infrastructure to ensure we continue to deliver the high standards of reliability and service our customers expect from ADCB, even in unlikely extreme situations like this.” ADCB expressed its appreciation to the Central Bank of the UAE and all relevant stakeholders for their continued guidance and support, and extended its gratitude to the Bank’s employees whose dedication and professionalism were instrumental in resolving the situation. The Bank also thanked its customers for their patience and understanding and reaffirmed its commitment to providing secure, resilient, and seamless banking services. ADCB continues to closely monitor all systems to ensure ongoing service stability for customers. Re-dessiminated by The Asian Banker
