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Best Productivity, Efficiency & Automation Initiative is by TPBank Vietnam
Best Frictionless Customer Experience Initiative is YouTrip from Kasikornbank
Best Social Media Engagement Initiative is by Ping An Bank
Best Digital Business Model is Inspire by Techcombank
Best Digital Brand Campaign is “Xiaoyu” from ICBC
Best Digital Wallet is GCash Philippines
Best Chatbot/Voice Banking service is from WeBank
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