Malaysia's first licensed digital bank has built a number of in-house AI tools to manage surging transaction and lending volumes. Caroline Chong, Head of Data at GX Bank, discusses the FrAIdy and TrAIdy fraud detection framework, the GuardPlus document forensics tool and the BI Bytes self-service analytics chatbot.

This year’s awards show how Hong Kong banks are embedding AI into mainstream operations, strengthening cross-border capabilities and redefining customer experience as sources of competitive advantage.

AI pilots are becoming common across banking. The institutions that pull ahead will be those that turn experimentation into industrial operating capability.

As banks across Asia Pacific accelerate AI deployment in customer operations, the strategic question is no longer whether to adopt agentic solutions, but whether underlying processes, governance and human judgement are designed to support them at scale.

Trade fragmentation is changing how MNCs organise financing, liquidity and risk across South and Southeast Asia. As supply chains become more distributed, clients are increasingly looking for integrated banking solutions that connect treasury, trade finance, foreign exchange and capital markets across multiple jurisdictions.

Indonesia is right to pursue greater value from its natural resources. The harder question is whether it is trying to solve two fundamentally different problems with the same set of policies.

Banks are no longer asking whether to deploy AI. The harder question is whether governance, controls and lines of accountability are being redesigned at the speed at which AI now participates in decisions and acts inside the institution.

Technology analyst Benedict Evans argues that AI's real disruption is not the productivity gain it delivers, but the way it makes once-expensive capabilities cheap enough to dissolve the cost and complexity barriers that protected incumbents.

As benchmark gaps narrow and model prices fall, a broader debate on frontier artificial intelligence points to a new enterprise question: how safely and economically can AI be embedded into institutional data, controls and workflows?

Alliance Bank Malaysia is using digital engagement, ecosystem partnerships and technology investments to position itself as an everyday banking platform for consumers.

Banks no longer lack payment infrastructure. The harder challenge is building an operating model that converts fragmented rails, rising compliance demands and growing fraud risk into better control, stronger customer outcomes and improved returns.

At SuperAI, executives from Bangkok Bank, Minden.ai and Microsoft Asia argued that banks will capture AI value only when they move beyond faster legacy processes and redesign work, skills and controls around earlier and better-governed action on customer signals.

TNEX, VietinBank, BIDV, and Vietcombank were recognised for achievements in digital banking, SME services, wealth management, transaction finance and AI adoption in The Asian Banker Vietnam Awards 2026.

The Asian Banker has recognised ABA Bank as Cambodia’s leading retail bank in 2026, highlighting the institution’s performance in digital innovation, customer engagement and operational resilience in a sector facing post-pandemic stress and market challenges.

Agentic AI is increasingly embedded in fraud detection and payment workflows at major banks. The Financial Stability Board's June 2026 consultation report sets out its first operational framework for governing these systems, with its human oversight recommendations shaped by the limits of what human review can achieve at scale.