While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer as compared to IVR.
Taishin @GoGo is the fastest growing card in Taiwan. The bank issued 200,000 cards within the first 18 months.
JD Finance takes full advantage of technology integration and cross-company synergy, allowing the company to offer corporate, retail, and rural customers safe and customized financial services
The innovative Feng Yun mortgage offers a 40-year loan with fully flexible changes in repayment terms and customers can use online tools to check the value of a property and apply for a loan.
Digital innovation could be a true game changer in the world of trade, delivering new capabilities that could not only facilitate optimised, efficient processes and more frictionless trade, but that could also subsequently help to significantly boost trade activity and economic growth.
Two sets of awards were presented during the night, the Financial Technology Innovation Awards and the Excellence in Retail Financial Services Awards. A total of 12 awards were given during the awards ceremony
In our conversation with practitioners, payment innovation was a recurring theme. Claus Richter, Nordea and Paula da Silva, SEB discussed about how banks in the Nordic region are building a harmonised cross-border system of real-time payment and adopting open banking standards in line with SEPA (Single Euro Payments Area) regulation.
As real-time processing becomes the norm in domestic payments, how long would it take for cross-border payments to catch up?
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