With increased competition today, the customer onboarding process has become perhaps the most important step to enhancing overall customer experience and retention. The Asian Banker surveyed banks in five countries: Singapore, Hong Kong, Malaysia, Taiwan and Thailand on critical issues that impact the customer onboarding process.

This consultation with the US Fed discusses the evolving framework of the internal audit, examining the role of the internal auditor, the architecture and governance structure of internal audit, monitoring performance-to-plan, and outsourcing arrangements.

Digitising delivery channels has become a focus point of banks in terms of investment dollars. Many banks today are bringing digitization of products and services into the branches, creating a unified and seamless experience with their other digital channels.

This teleconsultation discusses: Macroeconomic issues of the Asia Pacific region and implications for the banking industry in 2015, key themes that provide opportunities for growth in the Asia Pacific region as well as sources of risks and challenges in 2015.

The ability to leverage analytics in near real time to deliver customized and contextualized marketing, product and price management, instant credit risk estimations, advisory support and other communications across a variety of network points, will be a key competitive advantage in the next round of developments. This is as much a platform issue as it is a tactical business one. This session is free for qualified participants.

This consultation is designed to help banks in the Middle East who are currently developing their risk management capabilities to gain insight on how to leverage advanced data analytics to turn the complex mix of data into actionable information for more effective risk management.

What is unique in this telecom is the global comparison, which would allow banks to benchmark themselves against top banks in terms of main bank conversion rates, for example, and to learn how other banks in developed economies drive and manage main bank relationships and cross sell, and successfully engage in youth banking.

The findings of this research would be invaluable for decision makers in product and business development, marketing and sales, and those in organisations who intend to build their businesses in the Asia Pacific region. 

The global boom of crowdlending illustrates how consumers are quickly turning to fintech. In 2015, the crowdlending industry posted over $100 billion in loan issuances, the bulk of which originated from China. The first country in the Asia Pacific to establish crowdlending platforms, China now mobilises more than Europe, which pioneered crowdlending, and the United States combined. Incumbent banks have caught wind of the crowdlending phenomenon and are starting to dip their toes into this industry as either a collaborator or a competitor.

As financial institutions are currently focusing on the execution of their IFRS 9 program and solution integration, risk and finance teams are working together to anticipate their effect on the financial reports.

The cyber hacking and illegal money transfer incident that involved the central bank of Bangladesh brings up serious questions about data and network security as well as the effectiveness of anti-money laundering compliance measures.

This ranking defines the relative strength of the banks in the database of the 500 largest banks in Asia Pacific region by assets. Asian Banker Research has developed over several years a Strength Scorecard that ranks banks in six areas: scale, balance sheet growth, risk profile, profitability asset, quality and liquidity.

This teleconsultation discusses the evolution of the U.S. Federal Reserve System’s stress test program since 2009, targets for the quality and level of capital needed by banks, the role of bank supervisors in setting those targets and requiring action to achieve them, and high-level findings and “lessons learned” by the Federal Reserve in this ongoing supervisory process.

The common perception is bigger institutions have higher standards of security protection. However, security breaches are making headlines these days, not in the smaller institutions that expectedly are more vulnerable, but in the world’s largest companies. Paradoxically, in the cybersecurity world, an institution’s better security standing may be the very reason that it is targeted.

Shinhan Bank has launched Korea’s first full service biometric-enabled and unmanned smart digital kiosks that allow customers to do financial transactions without the need to visit a physical branch.